We want buying our coffee to be a simple and enjoyable experience. These Terms & Conditions explain, in clear language, how purchases made through elrociofarm.com work.
By using our website or placing an order, you agree to these terms.
Our products
At El Rocío, we offer carefully selected Colombian coffee, connected directly to our family farm and the people who grow it.
We do our best to ensure that all photographs, descriptions, sizes, product features and other information on our website are as accurate as possible.
However, coffee is a natural agricultural product. This means there may be small variations between harvests, lots, flavour profiles, appearance or availability. We believe this is also part of what makes every coffee special.
Prices and payments
All prices displayed on our online store are in Australian dollars (AUD) unless otherwise stated.
Prices and promotions may change occasionally. Any changes will not affect an order that has already been confirmed and paid for.
Payments can be made using the options available during checkout and are securely processed by our chosen payment providers.
Your order is confirmed once your payment has been successfully processed.
Product availability
We work with coffee in limited quantities, which means that certain products or lots may occasionally sell out.
If you purchase a product that is no longer available, we will contact you to find the best solution. This may include offering a suitable alternative or providing a refund.
Placing an order
Before completing your purchase, please make sure that the products, quantities and information you have entered are correct.
After placing your order, you will receive a confirmation using the contact details provided during checkout.
If you notice a mistake, please contact us as soon as possible. We will do everything reasonably possible to help before your order is prepared or dispatched.
Shipping and delivery
We deliver to the locations available during checkout.
Shipping costs, available delivery options and any free-shipping offers will be displayed before you complete your purchase.
Delivery times are estimates and may vary due to Australia Post, courier services, weather conditions, busy periods or other circumstances outside our control.
We will always do our part to get your coffee on its way to you as soon as possible. ☕
Customers are responsible for providing a complete and correct delivery address. If you notice an error after placing your order, please contact us as soon as possible.
Returns and refunds
We want you to be happy with your coffee.
Because coffee is a food product, we generally cannot accept returns for a change of mind once the product has been opened.
However, please contact us if your order:
Arrives damaged.
Contains a different product from the one you ordered.
Has a quality issue.
Has another problem that we should reasonably resolve.
We will review the situation with you and work toward a fair solution.
When possible, please include your order number and photographs of the product and packaging. This will help us understand and resolve the issue more quickly.
Nothing in these Terms & Conditions is intended to exclude or limit any rights you may have under the Australian Consumer Law.
Ground coffee
If we offer the option to choose a grind size, please check your selection carefully before completing your order.
Once coffee has been ground specifically according to your chosen option, we may not be able to replace it simply because the wrong grind size was selected.
If you make a mistake, contact us as soon as possible. If we have not prepared your order yet, we will do our best to help.
Promotions and discountsstrong>
From time to time, we may offer promotions, discount codes or special benefits.
Each promotion may have its own conditions, dates or requirements. Unless otherwise stated, different promotions or discount codes may not be combined.
From time to time, we may offer promotions, discount codes or special benefits.
Using our website
You may use elrociofarm.com to learn about our story, discover more about coffee and purchase our products.
Please do not use our website in any fraudulent or unlawful way, or in a way that could harm the website, its operation or other users.
Our content
The photographs, stories, written content, graphics, brand identity, logos and other original El Rocío content displayed on our website belong to El Rocío or are used with the appropriate permission.
We love it when people share our story, but our content may not be copied, reproduced or used for commercial purposes without our permission.
Privacy
Your privacy matters to us.
You can learn more about how we collect, use and protect your personal information by reading our Privacy Policy, available in the footer of our website.
Privacy
As El Rocío grows, we may update these Terms & Conditions to reflect changes to our products, services, website or legal responsibilities.
The latest version will always be available on this page, together with the date it was last updated.
Need help?
If you have any questions about an order, our products or these terms, please contact us. We always prefer to have a conversation and find a fair solution.
El Rocío Coffee / El Rocío Farm
Sydney, New South Wales, Australia
Email: fincaelrociocol@gmail.com
Website: elrociofarm.com
Thank you for choosing El Rocío and allowing our coffee to make the journey from our land to your cup. ☕
