At El Rocío Coffee, every relationship matters—from the families who care for our coffee in Colombia to the people who welcome it into their homes. That includes looking after your personal information with care and respect.
This Privacy Policy explains, in simple terms, what information we may collect when you visit elrociofarm.com, why we need it and how we look after it.
What information do we collect?
When you browse our website, contact us or place an order, we may collect:
Your name, email address and phone number.
Your billing and delivery addresses.
Information about your order and purchase history.
Messages, questions or feedback you send us.
Basic information about how you use our website, such as your browser, device, IP address and the pages you visit.
Your marketing preferences, if you choose to receive news or special offers from us.
Payments are handled securely through our chosen payment providers. We do not sell your information, and we do not use it for purposes unrelated to your experience with El Rocío.
Why do we collect this information?
We only use your information when it helps us serve you, including to:
Prepare, process and deliver your coffee.
Send order confirmations, delivery updates or important information about your purchase.
Answer your questions and provide customer support.
Improve our website, products and customer experience.
Prevent fraud and keep our website and transactions secure.
Send occasional news, coffee stories or special offers—but only when you have chosen to receive them.
Meet any legal, accounting or tax obligations that apply to us.
You can unsubscribe from our marketing emails at any time. We promise there will be no hard feelings. ☕
Who might we share your information with?
We do not sell, rent or trade your personal information.
We may share only the information needed with trusted services that help us run El Rocío, such as:
-Payment providers.
-Delivery and postal companies.
-Website hosting and online store services.
-Email and customer communication services.
-Professional advisers, when reasonably necessary.
-Government authorities, if we are legally required to do so.
Some of these service providers may store or process information outside Australia. When that happens, we take reasonable care when choosing the services we work with and expect them to protect your information appropriately.
Cookies and website information
Like most online stores, our website may use cookies. Cookies are small files that help the website remember your preferences, keep your shopping cart working and understand which parts of the website are most useful to visitors.
You can manage or disable cookies through your browser settings. However, some parts of the website—such as your cart or checkout—may not work as expected if cookies are disabled.
How do we protect your information?
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
We use trusted website, payment and hosting services designed to keep online transactions secure. Although no website or online system can promise absolute security, we treat your information carefully and only keep it for as long as it is reasonably needed for the purposes described in this policy or required by law.
Your information, your choice
You can contact us at any time if you would like to:
Ask what personal information we have about you.
Correct information that is incomplete or out of date.
Request the deletion of information we no longer need to keep.
Withdraw your marketing preferences.
Ask a question or raise a concern about how your information has been handled.
We may need to confirm your identity before providing or changing personal information. In some cases, we may also need to retain certain records for legal, tax, fraud-prevention or accounting purposes.
Children’s privacy
Our website and products are intended for a general audience and are not designed specifically for children. We do not knowingly collect personal information from children without appropriate permission. If you believe a child has shared personal information with us, please contact us so we can review and remove it when appropriate.
Links to other websites
Our website may contain links to Instagram, Facebook or other external websites. These services have their own privacy practices, and we encourage you to review their policies when visiting them.
Changes to this policy
As El Rocío grows, we may occasionally update this Privacy Policy to reflect changes to our website, services or legal responsibilities.
The latest version will always be available on this page, together with the date it was last updated.
Let’s talk
If you have a question, would like to update your information or have any privacy concerns, please write to us:
El Rocío Coffee / El Rocío Farm
Sydney, New South Wales, Australia
Email: fincaelrociocol@gmail.com
info@elrociofarm.com
Website: elrociofarm.com
We will review your request and do our best to respond fairly and as soon as reasonably possible.
Thank you for trusting El Rocío. We care for your information with the same attention we bring to every step of our coffee—from our family farm to your cup.
